Break Down Communication Barriers
Posted on: 28 August 2019
Have you dealt with clients who are located in another country and struggled to communicate with them because of a language barrier? A situation that involves being unable to understand one another can lead to frustration, the loss of a client, or an unsatisfactory consultation that neither party is pleased with. A service that provides over the phone interpreting will provide you, your staff members, and your clients with a viable way to communicate.
An Interpreter Can Assist With Outgoing And Incoming Calls
There a couple ways to use an interpreting service. You can sign up for an interpretation membership and call a toll-free number directly whenever you would like to make a call, or you can add the interpreting service's number to your contact information so that your clients can contact an interpreter, prior to speaking to you directly.
Imagine the relief that foreign speakers will experience when they realize that someone who speaks their language is able to assist them with the question or concern that they have.
All of the information that is discussed between the interpreter and a client will be revealed to you so that you can respond accordingly. Interpreters are trained so that they comprehend the terminology that is utilized in many business fields. Because of this, an interpreter can provide a foreign client with a detailed response that will help them solve an issue or answer a question.
An App That Provides Video Capabilities Will Enhance Each Session
An app that allows video chat sessions may help you feel as if each session is personalized. Sometimes, speaking over the phone isn't satisfying enough. You have no way of reading an individual's body language and a specific statement may be perceived improperly. If you choose to use an interpretation app, it can prove to be useful in several ways.
Not only can you use the video feature yourself, but you can also request that your salesforce, field agents, or customer representatives use the app so that they receive one-on-one assistance for the occasions when they will be consulting with someone who does not speak the same language.
During each video session, explain a situation in detail and receive feedback from the interpreter. After ensuring that the interpreter understands the message that you would like to convey and the manner in which you would like a situation to be handled, you can confidently reach out to the foreign client who will be receiving assistance from the interpreter.
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